In our FAQ we hope to answer all your questions regarding Pig & Hen.
Frequently asked questions
Service
We ship to almost every country in the world with FedEx Express.
Here is a list of all the countries that we deliver to: Andorra, Australia, Austria Belgium, Bosnia-Herzegovina, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malta, Mexico, Monaco, Montenegro, Netherlands, New Caledonia, New zealand, Norway, Paraguay, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States of America, South Korea, Sweden, Switzerland
You will receive a track & trace number for your shipment.
You can contact us at +31 (0)20 895 09 32 or through email on: service@pighen.com. We should be able to email you back within 48 hours. Feel free to ask us anything!
Use a tape measure to check your wrist size and select the right size. The sizes below are the circumference of your wrist.
5.9″ (15 cm): Extra Small
6.3″ (16 cm): Small
6.7″ (17 cm): Small / Medium
7.1″ (18 cm): Medium (avg. size)
7.5″ (19 cm): Medium / Large
7.9″ (20 cm): Large
8.3″ (21 cm): Extra Large
If you don’t have a tape measure, you can download our wrist sizer here.
You can find here extra information about your size.
This depends on which country you are ordering from. For most countries within the EU we won’t charge anything. You can expect your delivery to arrive within 3 to 5 days.
For the most accurate indication of delivery costs and transit time, please go to our check-out and fill in your address. The delivery costs and transit time will automatically appear.
Click here for duty costs in your country.
Pig & Hen bracelets are made with the outmost of care. All the bracelets are handmade and handled with great attention by our production team to be able to give you the best possible quality. Therefore we provide a 24 month guarantee from the date of purchase. If for some reason there is a defect in your Pig & Hen within this period of time, we will exchange it with a new one. Please send an email with your question and order number to service@pighen.com. Our customer service team will get back to you within 48 hours to solve your problem.
Is your bracelet too loose and has the 60 day money back guarantee expired? You don’t have to worry. We offer the following solution:
Shortening in our Store in Amsterdam
You can visit us with the bracelet and have it resized for free. Our shop is located at Berenstraat 9 in Amsterdam. You can also visit one of our On-Tour days. See our website for the agenda: https://www.pighen.com/on-tour
Did you buy the bracelet that you want to shorten less than 60 days ago? Please check our Returns policy at our FAQ page.
We accept payments through Direct Banktransfer, PayPal, Creditcard (Mastercard, VISA), Bankcontact/Mistercash, KBC/CBC Payment Button, Belfius Direct Net, SOFORT banking and iDeal.
I own a Pig & Hen bracelet - now what?
If you lost your pin, please order a new shackle with pin here.
Our products are made from the strongest materials and made to last. To keep your Pig & Hen bracelet looking its best, you don’t have to do much. Sun, ocean water and daily showers – your bracelet can take it. Just put it on and don’t take it off. If it gets a little smelly, you can put it in the washing machine on the cold cycle. Just make sure you take off the shackle. It can get a little noisy in there.
Returns and exchanges
Did you receive your order 30 days or less ago? Just fill in the order / return form and send it to us:
Pig & Hen C/O
Active Ants
Borchwerf 5
4704 RG
Roosendaal
The Netherlands
Exchange your bracelet:
The fastest way to receive a different size or another bracelet is to sent your order back for a refund and to order again through our online store.
Receive a refund:
Please return your order within 60 days of delivery. You will receive your money back from us within 1 or 2 weeks.
Please note: have you lost your order / return form please write your order number and name on a note. If you have purchased your bracelet from one of our retailers, we recommend going back to the retailer.
If you received a free gift with purchase and are returning your bracelet for a refund, the free gift must also be returned. If not, the gift will be debited from your order at full value. If you are simply exchanging your bracelet, you may keep your free gift.
Did you receive your order 30 days or less ago? Just fill in the order / return form and send it to us:
Pig & Hen C/O
Active Ants
Borchwerf 5
4704 RG
Roosendaal
The Netherlands
Exchange your bracelet:
The fastest way to receive a different size or another bracelet is to sent your order back for a refund and to order again through our online store.
Receive a refund:
Please return your order within 60 days of delivery. You will receive your money back from us within 1 or 2 weeks.
Please note: have you lost your order / return form please write your order number and name on a note. If you have purchased your bracelet from one of our retailers, we recommend going back to the retailer.